At Division63, we want you to love your fragrance. If something is not right with your order, please read our return and refund policy below.
Return window – 3 days
You can request a return within 3 days of receiving your order. Requests made after 3 days cannot be accepted.
Conditions for return
- The product must be unused, unopened and in its original sealed packaging.
- The box, bottle and any gift packaging must be complete and undamaged.
- For hygiene reasons, perfumes that have been opened, sprayed or used cannot be returned, unless they arrived damaged or faulty.
- Proof of purchase (your order number) is required.
Damaged, leaking or wrong items
If your order arrives damaged, leaking, or you received the wrong product, please contact us within 3 days of delivery with your order number and clear photos (an unboxing video is preferred). We will arrange a free replacement or a full refund, including delivery charges.
How to request a return
- WhatsApp us on 0337-4763030 or email sales@division63.com with your order number and the reason for return.
- Our team will confirm whether the return is approved and share the return instructions.
- Please do not send products back without first contacting us.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval.
- Approved refunds are made by bank transfer / JazzCash / Easypaisa within 5–7 working days.
- Original delivery charges are non-refundable, except for damaged, faulty or wrong items.
- For change-of-mind returns, the customer is responsible for the return delivery cost.
Exchanges
If you would like to exchange an unopened product for a different fragrance, please contact us within 3 days of delivery and we will be happy to help.
Contact us
Division63 – Aziz Plaza, Defence Road, Opposite UBL Bank, Sialkot 51310, Pakistan
WhatsApp / Phone: 0337-4763030
Email: sales@division63.com